FAQ's about Ride on Electric Toys

New to Ride on Toys Kids? First Time Visit?

We understand if you’re visiting for the first time you may have few questions. To help you with them we’ve created this question and answer section below. We cover few general questions we get to ensure you are comfortable to complete your purchase. You can also get in touch with us by filling the form at the end of the page or by clicking on contact us. We strive to reply to each and every customer ticket or enquiry within 24 business hours. Our support team are always there to help you, so don’t hesitate to contact us if you don’t find an answer to your query below.

1How can I pay for these electric cars?

At the moment, you can complete your purchase using the following merchants.

PayPal: PayPal is the faster, safer way to pay online without sharing financial details, send and receive money or accept credit and debit cards as a seller. You can pay using your credit card or debit card. Supported Merchant: Visa, Mastercard and Amex. You do not need to have a PayPal account to complete your purchase, you can still pay using credit/debit card.
AfterPay: Shop Now! Enjoy Now! Pay Later! Afterpay allows you to pay for your order in 4 easy interest-free instalments. At checkout, ensure you use AfterPay as payment provider.

2Is my toy in stock?

At Ride on Toys Kids, we try to ensure all our inventory is up-to-date. These inventory levels are reflected in the store and all the products that are available to purchase are in stock. In an unlikely event, where your toy is not able to be shipped, we will get in touch with you within 48 hours and offer you a full refund or replacement according to your preference. We love to help, so feel free to get in touch.

3How long does it take for delivery?

We try our best to ship all your purchases as soon as possible. We deliver Australia-wide and all our orders are dispatched from our warehouse within 2 business days (Monday-Friday, 9am – 5pm). Depending on your location, all products are delivered within 2-7 business days from day of dispatch from our warehouse.

We charge a flat $9.95 shipping for all our orders irrespective of the quantity. We do not ship to PO boxes. We deliver to all postcodes except:

State	Postcode	Suburb
SA	5701	WOOLUNDUNGA
WA	6740	DRYSDALE RIVER
WA	6740	MITCHELL PLATEAU
WA	6740	OOMBULGURRI
WA	6740	KALUMBURU
WA	6740	PRINCE REGENT RIVER
WA	6740	WYNDHAM
WA	6743	WARMUN
WA	6743	CAMBRIDGE GULF
WA	6743	LAKE ARGYLE
WA	6743	DURACK
WA	6743	GIBB
WA	6743	KUNUNURRA
TAS	7151	HEARD ISLAND
TAS	7151	DAVIS
TAS	7151	MAWSON
TAS	7151	MACQUARIE ISLAND
TAS	7151	MCDONALD ISLANDS
TAS	7151	CASEY

4Can I cancel my order?

After your order has been processed, we are unable to accept cancellation or return of the order. Due to our fast processing and dispatch policies it makes it difficult for us to cancel the orders. Once the option is already shipped we cannot cancel it. In cases, where the order hasn’t been processed, we may be able to offer a store credit.

If you would like to cancel your order, please email us as soon as possible on info@rideontoyskids.com.au with your order details and your contact details so one of our friendly representative and get in touch with you.

5Can I update my order details, if I make a mistake?

If you’ve made a mistake with your order, we will try to correct it prior to it’s shipping. We understand that mistakes can happen, but we can only adjust your order prior to it’s shipping. If the order has shipped, unfortunately we won’t be able to correct your order.

To make any adjustments to your order after you’ve completed your purchase, please email us at info@rideontoyskids.com.au with your order and contact details for us to rectify the mistake.

6Do we offer price match or price beat guarantee?

Unfortunately, Ride on Toys Kids do not offer price match or price beat guarantee at this stage. However, that may change in future so keep an eye out on this section.

7Where do all these toys come from?

All products on our store are sourced from local distributors throughout Australia. To keep our warehousing cost low and to pass these saving onto you as our customers, sometimes these distributors will be responsible for dispatching your products.