SHIPPING GUIDE
Orders are generally shipped from our distribution centre, which is located in Melbourne, the next working day after full payment is received.
Ride on Toys Kids is working with three couriers to provide the most efficient delivery service with the most reasonable price and quickest service.
AUSTRALIA POST
Item that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.
Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.
The below table is for your reference to Australia Post’s expected delivery time.
Sending parcels within the same state
| Service |
Posted for delivery |
Delivery by (business day after posting) |
| Regular parcel |
Within metropolitan areas of capital cities,
or within the same city or town or environs |
3-4 days |
|
Between a metropolitan area of a capital city and
country locations |
3-4 days |
|
Between country locations |
4-5 days |
Sending parcels to other states
| Service |
Posted for delivery |
Delivery by (business day after posting) |
| Regular parcel |
Between Melbourne / Sydney;
Melbourne / Canberra;
Melbourne / Adelaide |
3-5 days
(between metropolitan areas) |
|
Melbourne / Brisbane;
Melbourne / Tasmania; |
4-8 days
(between metropolitan areas) |
|
To other interstate locations |
Please ask at your local |
Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.
ARAMEX COURIERS [FORMERLY FASTWAY COURIERS]
For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Aramex. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Aramex provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.
Parcels dispatched with Aramex are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Aramex Couriers.
A non- PO Box address is required for Aramex’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.
To track item that is dispatched with Aramex ,please visit https://www.aramex.com.au/ and use the given tracking number.
TOLL
Parcel with weigh less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.
Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.
A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.
If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.
With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/toll-trackingÂ
Undeliverable Packages
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Inaccurate address
If there are any address discrepancies with your order the product is returned us, a customer care team
member will be in touch.A re-delivery cost will occur for any products that are returned to us.
Unsuccessful Delivery Attempt
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick
up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure
your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
