Orders are generally shipped from our distribution centre within 48 hours of receiving full payment.
We ship all our products using Australia Post.
Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a tracking number.
You can use the number to track your order at the Australia Post’s website.
The below table is for your reference to Australia Post’s expected delivery time.
Sending parcels within the same state
| Service | Posted for delivery | Delivery by (business day after posting) |
| Regular parcel | Within metropolitan areas of capital cities,
or within the same city or town or environs | 3-4 days |
| Between a metropolitan area of a capital city and
country locations | 3-4 days |
| Between country locations | 4-5 days |
Sending parcels to other states
| Service | Posted for delivery | Delivery by (business day after posting) |
| Regular parcel | Between Melbourne / Sydney;
Melbourne / Canberra;
Melbourne / Adelaide | 3-5 days
(between metropolitan areas) |
| Melbourne / Brisbane;
Melbourne / Tasmania; | 4-8 days
(between metropolitan areas) |
| To other interstate locations | Please ask at your local |
Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office.
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
The expected time delivery given above is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
